Job details

?Location: Bucharest | Schedule: Full-time | Work Model: Hybrid (3 days in the office / 2 remote)
?Industry: Casino & Sports Betting | Language: French (C1) + English

An international company in the field of gambling and sports betting is looking for aCustomer Support Agent who is fluent in French to provide customer support via chat and email. If you are empathetic, communicative, and enjoy finding quick solutions, this role could be for you!

• Provide clear and professional responses to customers via email and chat.
• Handle requests related to accounts, payments, or technical issues and ensure a positive experience on the platform.
• Escalate complex inquiries to technical teams when necessary.
• Identify and report technical issues on the site following internal procedures.
• Achieve individual and team objectives (KPIs).

• Advanced level of French (C1) + good English (written and spoken).
• Excellent communication, writing, and customer empathy skills.
• Previous experience in a call center or customer support - advantage.
• Basic IT knowledge: Word, Excel, Outlook, and online platforms.
• Ability to explain technical concepts in a clear manner.
• Calm, organized, and able to work efficiently under pressure.
• Autonomy in tasks, but also a team spirit.

• Competitive salary package based on experience and performance.
• Modern, friendly, multicultural, and dynamic work environment.
• Rotating shift work schedule (24/7).
• Possibility to work hybrid: 2 days remote / 3 days in the office.
• Meal vouchers and private medical insurance.

If you are ready to be part of a friendly and international team, send us your CV and let's get to know you!