Customer Support - German or Turkish

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Full time; 3 offene Stellen
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Are you looking for a new opportunity? Apart from English, do you speak German or Turkish? Then we want to meet you. We are looking for a new colleague to join our CCR team in Huawei Business Group.

Responsibilities:

  • Receiving customer requests and dispatching to the technical department;
  • Acting as a technical point of contact between the engineering team, customers and partners.

Requirements:

  • Advanced/Medium in English & German / Turkish.
  • Customer focused and good communication skills;
  • Availability to work on shifts;

Offer:

  • Motivational salary package and annual performance bonus;
  • Private Medical Insurance;
  • Paid 4 hours leave per month;
  • Annual Performance Bonus;
  • Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
  • Life time learning environment and tools.

Only suitable candidates will be contacted!
As part of any recruitment process, Huawei Enterprise collects and processes personal data relating to job applicants.

We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

You’re data is stored in a range of systems and formats. These are included in your recruitment file, in the organization’s HR Management system and in other IT systems. The data is visible to the HR Department, Hiring Manager of each Department and Higher Management of Enterprise Romania GSC.

The information you provided to us will be used for assessing the competency and suitability or our candidates, to decide terms and conditions of any offers and for reporting purposes.

The range of information collected includes: your name and contact details (including e-mail address and telephone number), your gender and date of birth, details of your qualifications, skills, experience and employment history (including start and end dates with previous employers), information about your current level of remuneration, including benefit entitlements, your nationality and entitlement to work in Romania, candidate photographs.

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Auf der Suche nach Premium-Talenten

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

Short description of our departments

The Technical Assistance Center helps customers solve daily issues and major incidents in an efficient way with the help of big data analytics technology which will also help customers reduce the potential risks of their networks.

The Marketing and Channel Support Center provides a full range of channel oriented services by helping our partners to ensure the service continuity and continually improve our service quality. Furthermore, this center also provides a service exhibition section with access for our partners and customers who would like to visit.

The Customer Care Representatives Team receives various technical requests from the customers in 6 different languages, through different channels. They are in charge of creating the problem ticket, dispatching the problem ticket to corresponding engineer (team) based on product line and network element type. The Customer Care Representatives must also ensure that cases are raised within SLA time, and that entitlement check is performed.

The Spare Parts Center is involved in all that means Planning, Logistics and Customer Support for all WEU, CEE & Nordic, Australia/ New Zealand clients.
They are the ones to make sure all the deliveries are reaching their SLA, closely maintaining the contact with HQ RSPC and Hungary team about stock insurance. They keep in touch with the LSP, Supply Chain and with the customers until closure and make sure everything related the spare parts is under control.

HUAWEI (G)TAC1HUAWEI (G)TAC2HUAWEI (G)TAC3HUAWEI (G)TAC4HUAWEI (G)TAC5HUAWEI (G)TAC6HUAWEI (G)TAC7

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