Job details

Telecommunications Technician (Field Representative for Technical Services)

What we are looking for

We are looking for a colleague to perform all technical activities for the installation and maintenance of telecommunications services for customers, in order to ensure the technical infrastructure for providing quality services, thereby contributing to improving customer satisfaction by reducing waiting times for service installation and technical issue durations.

We are recruiting in the following locations:

?Bistrita
?Zalau
?Arad
?Giurgiu

What you need to do

• Install and commission at the customer's location the necessary access equipment (VPN, Metronet, IPFix, IP Transit, Clear Channel, L2 Connect, DSL, FTTX, ISDN, PABX, leased circuits, indoor networks, etc.) to contribute to providing services to customers according to contractual obligations and established quality standards in agreements;
• Carry out post-sales service activities and preventive maintenance at the customer's location, according to contractual obligations and technical maintenance procedures, to ensure efficient operation of equipment/systems;
• Identify faults in the access network; perform corrective maintenance of equipment (VPN, Mnet, IPFix, IP Transit, Clear Channel, L2 Connect, DSL, FTTX, ISDN, PABX, MG, leased circuits, indoor networks, etc.) using electronic testing, measuring, and monitoring devices to identify the problem, assess the cause, isolate and restore the fault, thereby contributing to improving customer satisfaction by reducing service downtime;
• Participate in training programs as required (periodic SMSSO training);
• Maintain constant communication with customers to address requests for new services or fault remediation, inform them about the status of these requests, and confirm that their requests have been fully addressed;
• Maintain and promote company standards and image by providing quality services and a professional attitude towards all customers;

What you need to know

• Telecommunications - basic knowledge of transmissions, switching, monitoring, and operation of telecommunications equipment;
• Problem-solving skills
• Deductive reasoning
• Computer operation knowledge;
• Driver's license without incidents;
• Serious, responsible, dynamic, communicative person;
• Ability to cope with a dynamic, ever-changing work environment;

What you gain:

• Performance bonuses - based on your results and the company's;
• Electronic meal vouchers;
• Medical and life insurance for you - facilities also for your family;
• #WFH and flexible schedule;
• Professional GSM subscription;
• Personal GSM subscription, also [we believe in communication!];
• Special subsidies for smartphones and devices; discounts for Orange products and services;
• Development platforms - Orange Learning, Training, Career Counseling, Career Coaching and Mentoring;
• Wellbeing programs - we support your Zen;
• and much more!